Are you thinking about hiring a professional cleaning service for your home to prepare for the holidays? Bringing in extra cleaning hands to clean and prepare the residence for guests gives you time to cook, decorate, and socialize.

Let’s approach the interview process with careful planning to achieve a win-win outcome. 

1. What services do you provide?
   • Inquire about their specific cleaning offerings, such as standard cleaning, deep cleaning, move-in/move-out cleaning, and any specialized services.
2. How do you price your services?
   • Ask about their pricing structure. Is it based on hourly rates, per room, or a flat fee? Also, ask about any additional charges for add-on services during a visit.
3. Are you licensed and insured?
   • Verify that the company has the necessary licenses and insurance to protect you and its workers in case of accidents or damage. This is very important; ask for proof!
4. Do you conduct background checks on your staff?
   • It’s very important to ask if the personnel entering your home are trustworthy. Inquire about their hiring process and whether they conduct background checks.
5. What cleaning products do you use on different surfaces?
   • If you have allergies or prefer eco-friendly products, ask about the cleaning supplies they use and if they can accommodate special requests.
6. Can you provide references from clients in my community?
   • Request references from past clients to gauge their dependability and quality of service.
7. What is your cancellation policy?
   • Learn about their cancellation and rescheduling policies, including any fees that may apply.
8. Will the same cleaners be assigned for future cleaning visits?
   • Consistency matters. Ask if the same team will visit each time and how they handle substitutions.
9. What is your customer satisfaction guarantee?
   • Ask if they have a policy for addressing customer satisfaction, such as re-cleaning areas if you’re unhappy with the results.
10. How do you handle supplies and equipment?
    • Ask who supplies the cleaning supplies and tools. Some services provide their own products, while others might ask you to supply them.
11. What are your available scheduling options?
    • Discuss their availability and how flexible they are with scheduling recurring cleanings.
12. Do you offer customizable cleaning plans?
    • If you want specific areas or tasks prioritized, ask whether they can create a cleaning plan that addresses them.

The described interviewing process and on-site meet-and-greet can provide time-saving support for your residence, especially during the busy holiday season.

The interview and assessment procedures are essential steps in the hiring process. Throughout my residential and commercial cleaning career, in-house-cleaning and consulting services, I have never experienced any incidents of theft or poor service.

If you have questions, I can help: info@askcindyhow.com

Best of luck with hiring those additional cleaning hands. You got this!